Refund policy

Welcome to guluncherbtq.com

At guluncherbtq.com, we are committed to providing you with the best shopping experience. If you are not satisfied with the purchased product, we provide a 14-day unconditional return and exchange service.

Return and Exchange Policy:

1.

14-day unconditional return and exchange: You can return or exchange the product without reason within 14 days from the date of receipt of the product.

2.

Product status: The returned product must be in its original condition, unused, and the packaging and labels are intact.

3.

Return and Exchange Process: Please contact us through our customer service email or phone, provide the order number and reason for return and exchange.

4.

Refund: We will process the refund within 7 working days after receiving the returned product and confirming that it is correct.

5.

Shipping: If the return is due to product quality problems or wrong delivery, we will bear the return shipping cost. For returns for other reasons, the shipping cost shall be borne by the customer.