Terms of service

Welcome to guluncherbtq.com

At guluncherbtq.com, we are committed to providing you with an excellent shopping experience. The following is our service policy, which complies with EU standards and laws and regulations:

Customer Service

1.

Response Time: We promise to respond to all your inquiries within 24 hours.

2.

Service Channels: You can contact us via email or phone.

Return and Exchange Policy

1.

14-day unconditional return and exchange: You can return or exchange goods without reason within 14 days from the date of receipt of the goods.

2.

Return and Exchange Process: Please contact the customer service team and provide the order number and reason for return and exchange.

3.

Shipping Policy: For returns due to quality problems or wrong shipments, we will bear the shipping costs. For returns due to other reasons, the shipping costs shall be borne by the customer.

Privacy Protection

1.

Data Collection: We only collect necessary personal data for processing orders and providing services.

2.

Data Protection: We take strict security measures to protect your personal data from unauthorized access and disclosure.